Privacy Policy

Last updated: May 18, 2026

HomeZira.com (the “Website”, “HomeZira”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit the Website, create an account, submit a form, request real estate information, save listings, request a valuation, communicate with us, or use any services available through the Website.

This Privacy Policy is intended to support compliance with applicable Canadian privacy and anti-spam requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL), where applicable. It should be read together with our Terms of Use.

1. Website Operator and Real Estate Context

HomeZira.com is operated for real estate information, listing search, market insight, lead communication, and related real estate services in Ontario. Real estate services may be provided by Kazi Hossain, Sales Representative, Right at Home Realty, Brokerage, or another authorized real estate professional where applicable.

The Website may display property listing information, market information, valuation-related information, and other real estate content from multiple sources, including MLS®/IDX/VOW-related sources where permitted. Access to some information may require account registration, email verification, or other steps required by applicable data, board, brokerage, or regulatory rules.

2. Information We Collect

We may collect the following types of information:

• Contact information such as your name, email address, phone number, and communication preferences.
• Account information such as login credentials, email verification status, registration date, consent choices, saved searches, saved listings, and account activity.
• Property-related information you voluntarily provide, including property address, property details, selling or buying preferences, valuation requests, showing requests, or inquiry details.
• Lead and communication information, including messages submitted through contact forms, property forms, valuation forms, registration forms, email replies, phone call notes, and related follow-up history.
• Search and usage information such as cities, neighbourhoods, property types, filters, viewed listings, saved listings, market pages viewed, and interaction with Website features.
• Technical information such as IP address, browser type, device type, operating system, referral URL, pages visited, date/time stamps, cookie identifiers, analytics data, and security logs.
• Email consent and compliance records, including the source of consent, date/time of consent, IP address, form or page used, consent wording shown, unsubscribe status, and communication preferences.
• Information required to satisfy MLS®/IDX/VOW, brokerage, real estate board, legal, security, fraud-prevention, or regulatory obligations.

3. How We Use Your Information

We may use personal information for the following purposes:

• To respond to your inquiries, contact requests, valuation requests, showing requests, saved-search requests, or other requests for real estate information.
• To create, manage, verify, secure, and support your Website account.
• To provide access to Website features, listing information, saved listings, property alerts, market reports, valuation tools, neighbourhood pages, and related real estate content.
• To provide service-related, account-related, transactional, security, verification, and administrative communications.
• To send marketing communications, newsletters, monthly market updates, buyer/seller guides, drip campaigns, listing insights, or promotional real estate updates only where permitted by law, including where you have provided consent or where another lawful basis applies.
• To personalize the Website experience, improve content, understand user interest, analyze traffic, test features, monitor performance, and improve real estate information tools.
• To operate internal lead management, customer relationship management (CRM), follow-up, reporting, quality control, and business administration processes.
• To detect, prevent, investigate, and respond to spam, abuse, unauthorized access, scraping, fraud, security incidents, policy violations, or misuse of Website data.
• To comply with applicable laws, brokerage obligations, MLS®/IDX/VOW rules, real estate board requirements, regulatory obligations, court orders, or lawful requests.

4. Account, Service, and Administrative Emails

If you create an account, submit a form, request information, save listings, request a valuation, request access to registered-user features, or otherwise interact with the Website, we may send you service-related and account-related communications. These may include email verification, password reset, account notices, saved listing alerts you request, valuation follow-up, inquiry responses, security notices, access-related notices, showing or appointment communications, and other messages necessary to provide or administer the services you requested.

These service-related communications are different from marketing emails. Unsubscribing from marketing emails will not stop essential service, security, legal, or account-related messages that are necessary to provide requested services or administer your account.

5. Marketing Emails, CASL Consent, and Unsubscribe Rights

We may offer optional marketing communications, including monthly market updates, newsletters, buyer or seller education emails, listing insights, neighbourhood updates, real estate tips, promotional service updates, and automated buyer/seller drip campaigns.

We will send marketing or promotional electronic messages only where permitted by applicable law, including where you have provided express consent or where another lawful basis applies. When express consent is requested, the consent request should identify the type of communications you may receive and should not rely only on silence, inactivity, or a pre-checked box.

Every marketing email should identify the sender and include a working unsubscribe mechanism, unless an exemption applies. You may unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us through the Website. We may keep a record of your unsubscribe request to ensure we do not continue sending marketing emails to that address.

If you unsubscribe from marketing emails, we may still contact you for non-marketing purposes, including account administration, security, legal notices, responses to your inquiries, requested real estate services, or communications required to complete or administer a transaction or service you requested.

6. Lead Forms, Contact Forms, and Reply Communications

When you submit a contact form, property inquiry, valuation request, or similar form, the information you provide may be sent to our internal email inbox or CRM so we can respond to your request. We may use your submitted contact information to reply to your inquiry and provide related real estate service follow-up.

For security, deliverability, and record-keeping purposes, form notifications may be sent from a HomeZira-controlled email address while using your email address as the reply-to address. This helps us respond to your inquiry while protecting the integrity of our email systems.

7. MLS®, IDX, VOW, and Real Estate Data Access

Some listing, sold, historical, valuation, or market information may be subject to MLS®, IDX, VOW, brokerage, board, association, contractual, or regulatory rules. We may collect and retain registration, access, verification, and activity information where needed to provide registered-user features, comply with applicable data-access rules, prevent misuse, and maintain records of permitted access.

Users must not scrape, copy, redistribute, resell, harvest, index, mine, or use Website data in a way that violates our Terms of Use, third-party data restrictions, board or association rules, or applicable law.

8. Cookies, Analytics, and Tracking Technologies

We may use cookies, pixels, analytics tools, logs, and similar technologies to remember preferences, support account functionality, analyze traffic, measure performance, improve content, detect errors, prevent abuse, and understand how users interact with the Website.

You can control cookies through your browser settings. Disabling cookies may affect certain Website features, including login, saved listings, saved searches, preferences, analytics, security features, and personalized content.

9. Sharing of Information

We do not sell your personal information. We may share information only where reasonably necessary, including:

• With service providers that help operate the Website, hosting, email delivery, CRM, analytics, security, payment, storage, support, or business systems.
• With a real estate brokerage, real estate professional, administrator, or service provider involved in responding to your real estate request.
• With MLS®/IDX/VOW, board, association, brokerage, audit, compliance, or regulatory parties where required or permitted by applicable rules or obligations.
• To comply with legal obligations, court orders, lawful requests, investigations, or regulatory requirements.
• To protect the rights, property, safety, security, or integrity of users, the Website, our business, data providers, or the public.
• In connection with a business transaction such as a reorganization, merger, sale, financing, or transfer of assets, subject to appropriate safeguards where required.

10. Service Providers and Storage Location

We may use third-party service providers for hosting, email, analytics, CRM, security, backups, form processing, and other operational purposes. These providers may process or store information in Canada, the United States, or other jurisdictions. When information is processed outside Canada, it may be subject to the laws of that jurisdiction.

We use reasonable efforts to work with service providers that apply appropriate safeguards for the information they process on our behalf.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss. These safeguards may include access controls, passwords, encryption where appropriate, backups, logging, monitoring, and secure hosting practices.

However, no internet transmission, email system, website, database, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account has been compromised.

12. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage accounts, respond to inquiries, maintain business records, satisfy legal or regulatory obligations, maintain consent and unsubscribe records, resolve disputes, prevent fraud or abuse, and comply with MLS®/IDX/VOW, brokerage, board, or association requirements where applicable.

Retention periods may vary depending on the type of information, the purpose for collection, applicable legal requirements, and business or compliance needs.

13. Your Choices and Rights

Subject to legal, contractual, regulatory, and reasonable business limitations, you may request access to, correction of, or deletion of your personal information. You may also update certain account information, change communication preferences, or unsubscribe from marketing emails.

We may need to verify your identity before responding to certain requests. We may decline or limit a request where permitted or required by law, where information must be retained for legal, security, regulatory, brokerage, MLS®/IDX/VOW, audit, dispute-resolution, or legitimate business purposes, or where fulfilling the request would affect the rights of others.

14. Children and Minors

The Website is intended for users who are capable of entering into real estate-related communications and account relationships in accordance with applicable law. The Website is not directed to young children. If we learn that we have collected personal information from a child where parental or guardian consent is required, we may delete or restrict that information unless legally permitted to retain it.

15. Third-Party Links and Tools

The Website may contain links to third-party websites, maps, calculators, analytics tools, embedded content, social platforms, CRM tools, payment tools, or other services. We are not responsible for the privacy practices, content, accuracy, availability, or security of third-party websites or services. Your use of third-party services is subject to their own terms and privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Website features, legal requirements, data-provider rules, or business operations. Changes will be posted on this page with an updated revision date. Your continued use of the Website after changes are posted means you acknowledge the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, email preferences, or how your information is handled, please contact us through the Website contact form.